Help / FAQ

Here you can find the help and FAQ. If you have any questions, please write to us.

Help Wacken Ticketcenter

As we want to tie the hard ticket to the digital world, the Wacken Ticketcenter is a logical step. With this we offer you a convenient way to manage tickets for events from the Wacken universe easily and comfortably.

You can pass on tickets or have them transferred to other names.

Active tickets are valid tickets for upcoming events. Various options are available for these, such as sharing or re-personalisation.

Here you will find digital tickets from your past events. You can also pass these on afterwards if, for example, one of your friends is still missing his ticket from a certain year.

The Wacken tickets that you have bought since 2020 are displayed here. This means: tickets for the Wacken Open Air and/or Wacken Wednesday from last year as well as (if you decide to exchange them) the corresponding tickets for 2022.

It means that you can give your ticket to someone else. For example, many of you order tickets directly for your friends. You can now pass them on to your friends individually, for example when you have received the money for the order. With just a few clicks, the ticket then changes hands. Let's stay with this example:

  • You want to give a ticket for W:O:A 2021 to your friend Max Mustermann.
  • To do this, click on the button "Ticket transfer" directly on the ticket.
  • In the next step, you enter Max's email address and click on "Start ticket transfer".
  • Max will then receive an email from our ticket centre with a link. When he clicks on this link, he can accept the ticket, and only then is the process complete. Max must then change the name of the ticket he received to his own name.
  • You can cancel this process at any time.

When you place your order, you must always enter the name of the owner for each ticket. This name will then be checked against an identification document at the entrance. If you need to make changes here (e.g. because of a name change or because someone else is to use this ticket) you can do so here. We charge a fee of 10 euros for processing. Here is an example:

You have ordered tickets in your name Max Mustermann, but due to marriage you have taken on the name Musterfrau and want to change this on your ticket.

  • To do this, click on the "Re-personalise" button directly at the ticket.
  • In the next step, enter the "new" name and click on "Start repersonalisation".
  • After that, you are taken directly to the payment page to pay the fee.
  • Once the fee has been paid, your ticket will be automatically repersonalised.

You have an idea to make the Wacken Ticketcenter even better? Plwase let us know!

Nobody is perfect, not even the best software. If you find a bug, just take a screenshot, copy the URL and both with a short description to us. With your help we can solve the problems as soon as possible. Thanks for your support!

Thanks for your support!

No problem, the Metaltix support team is there to help you. The best thing to do is to send us an E-Mail, so we can solve your problem.

Since W:O:A/Wacken Wednesday 2021 will be postponed to 2022, you will also have to change your tickets. You can choose between three options:

  • You can exchange 2021 tickets for 2022 tickets at no extra cost.
  • You can cash out the value of your tickets.
  • You can donate the value of your tickets to a good cause. A Ticket for Wacken 2022 is reserved for you which you can buy at a later time.

You can do this with a few clicks here in the ticket centre. Under "My Tickets" you will see your 2021 tickets. Here you can choose the exchange option. In addition, you have the option of personalising the ticket free of charge if, for example, you have changed your name. Then you confirm the whole thing, check your details again and you're done. You are now in possession of tickets for the year 2022.

Under "My Tickets" you will see your 2021 tickets. Here you can select the appropriate option to return them. You enter your IBAN, confirm the whole thing, check your details again and you're done. We will then arrange for a refund to be made to the account you have specified.

Under "My Tickets" you will see your 2021 tickets. Here you can choose the donation option. Your ticket will then go to our official Wacken-Fans-Facebook-Group, who will then forward it to metalheads in need. At the same time you have reserved new tickets for 2022. You will be able to buy them at a later date.

Our tickets are digital e-tickets that will be emailed to you well in advance of the event. The terms Fast-Ticket and Hard-Ticket refer to the type of ticket originally ordered for W:O:A 2020, you can ignore them.

With "Ticket transfer" you can transfer the tickets from one account to the other.


Help Wacken.ID

All buyers of tickets for W:O:A 2021 and/or Wacken Wednesday have received an email from us with an invitation link for the ticket centre. With this you will create your Wacken.ID, assign a username and a password. With these access data you can then log into the Wacken Ticketcenter. And many more additional services in the future.

Please check your spam folder first. Especially with free e-mail addresses (GMX, Gmail, etc.) our mails sometimes end up where they don't belong. If you find the mail there, we recommend that you follow the instructions and recommendations of your e-mail provider in order to be able to find our mails in your regular inbox in the future.

You did NOT receive any mail from us or it was automatically deleted after a certain period of time (as is usual with spam folders)? No problem, please use the "request registration" button on the start page. We will then send you the link again.

With the Wacken.ID you can currently log into the forum and the ticket center. In the future, you will be able to use it to access many different services from the Wacken universe, for example your customer account at Metaltix. The Wacken.ID is based on the "Open ID" technology, which allows you to access different services with just one log-in.

MWith the Wacken.ID we make logging in to our services and those of our partners (such as Metaltix) as easy and at the same time as secure as possible. Currently, the Wacken ID works in the Ticket Centre and in the forum on forum.wacken.com, but we will link other services with it, for example your customer account at Metaltix.


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