FAQ

Since we want to link the hard ticket with the digital world, the Wacken Ticketcenter is a logical step. Hereby we offer you a convenient way to manage tickets for events from the Wacken cosmos comfortably and easily.

You can pass on tickets, have them transferred to other names or even post them on the ticket exchange.

Active tickets are valid tickets for upcoming events. Various options are available for these, such as passing them on, placing them in the ticket exchange or repersonalizing them.

Under this button you will find digital tickets from your past events. You can also pass these on afterwards if, for example, one of your friends is still missing his ticket from a particular year.

Here you will see the Wacken tickets you have bought since 2020. That means: tickets for the Wacken Open Air and/or Wacken Wednesday from last year as well as (if you decide to exchange them) the corresponding tickets for 2022.

• To do this, you must first call up the registration for the Wacken.ID via this page: Wacken Ticketcenter - Registration.
• In the form that opens, enter your data and the e-mail address you used to place your order, as well as a password. It is important that you use the e-mail address that was used for the order at Metaltix. The tickets are automatically assigned to this address.
• The password should contain at least 6 characters. One capital letter and one number.
• Write down the password right now! You will need it for the future!
• After sending the registration of the Wacken.ID you will receive an e-mail from the ticket center to verify your mail address.
• In this verification e-mail you will find a link which is only activated for a short time. Therefore, do the verification immediately! If the link has expired, you can request a new one via the "Forgot password function".
• After the verification you will get to the Wacken Ticketcenter and can now exchange your W:O:A tickets to 2022 or request a refund.

The 2-factor authentication is a security query to the Wacken.ID account with which you gain access to the Wacken Ticketcenter.

• This authentication was actively selected by the account holder via the profile/user account in the Wacken Ticketcenter
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• By downloading the authentication app and scanning the QR code, 2-factor authentication is enabled
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• It can only be deactivated again by the account holder via the user account
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• You need the device running the Authenticator app to sign in
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• The Authenticator displays a security code that must be entered when logging in to the ticket center
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If this device is no longer available, please write to.

To log in, please visit the Wacken Ticketcenter page.

• With the button "Log In" you enter your email address stored for the order and the password assigned for registration.
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• If you no longer have your password, you can request an e-mail to reset your password by clicking on the "Forgotten password" button. This e-mail will be sent to you immediately by Wacken.ID.
• Enter a new password and remember the capital letter and number.
• After that you can restart the process to log in and should now arrive at the ticket center.

You can log into the Wacken Ticketcenter at any time and from any laptop, computer or cell phone with your Wacken.ID.

There are 2 accounts in the Wacken Ticketcenter and all tickets should be listed and managed in one account.

• First log into the account from which you want to forward the included tickets to the other account.
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• Using the "Ticket forwarding" button below each ticket, you now enter the mail address to the other account
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• With this input and submitting, the process to "ticket forward" your tickets will be started.
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• An email from the ticket center will inform you about the transfer of the tickets.
• The process of registration you do not need here, but log in directly with password and email address to this account.
• To be able to accept the forwarded tickets, look for the "Processes" button in the menu bar. Your forwarded tickets are stored there and only need to be accepted.

You have a new mail address, but still have access to the old one?

• Log into the Wacken Ticketcenter with your old email address and password.
• After you have arrived at the Wacken Ticketcenter, you can click on your user account in the menu bar. The menu bar shows a small circle with the first letter of your first name.
• Click there on "Edit profile"
• Here you can enter and save a new email address.
• You will then receive an email to confirm your new address.

You have a new mail address, but no access to the old mail address and your password is also no longer available?

By passing on your ticket, you can pass it on to someone else. For example, many of you order tickets directly for your friends. You can now pass them on to your friends individually, for example when you have received the money for the order. With just a few clicks, the ticket then changes hands. Here's an example:

• To forward a W:O:A ticket to a friend, you need the email address of your friend and enter it via the button "Ticket Forwarding".
• Your friend will receive a mail from the Wacken Ticketcenter with a note of the forwarding and a link to the registration page to the Ticketcenter. If the user already has a Wacken.ID, he can use it to log in to the ticket center. If he does not have a Wacken.ID yet, he has to register again.
• In the ticket center, the forwarded W:O:A ticket is then located under "Operations" and must be accepted there.
• Re-personalization before this process is not mandatory. This can be done by the new ticket holder after forwarding.

The W:O:A ticket must first bear the name of the ticket holder and be presented together with a valid identification document before downloading.

When ordering, you must always state the name of the owner for each ticket. This name will then be checked against an ID document at the entrance. If you need to make changes here (e.g. because of a name change or because someone else should use this ticket) you can do that here. For the processing we charge a fee of 10,00 €. Here is an example:

• To do this, enter the name of the new ticket holder for the ticket in question using the "Repersonalization" button. Please pay attention to the correct spelling! The personalized tickets must match the ID card.
• In the next step you enter the new name and click on "Start repersonalization".
• This process triggers a purchase order that includes a handling fee.
• After that you will be redirected to the payment page of our payment service provider Mollie to pay the fee.
• Once the fee is paid, your ticket will be automatically re-personalized.
• You will also receive an email about this process with the current status.

Marriage:

After a wedding usually one of the surnames changes. In such a case, repersonalization is not necessary. In the identity card is the birth name noted!

The designation Fast-Ticket, Hard-Ticket and Waitinglist-Ticket are designations of the organizer and refer to the ordered ticket type. All tickets have the same status and are valid without restrictions for W:O:A 2022.

The designation has no influence when selling via the ticket market!

Since the W:O:A / Wacken Wednesday 2021 will be postponed to 2022, you will also have to exchange your tickets. You can choose between three options:

You can exchange your 2021 ticket for a 2022 ticket at no extra cost.

• You can cash out the value of the ticket
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This can be done with a few clicks here in the ticket center. Under "My Tickets" you will see your 2021 tickets. Here you can now select the exchange option. In addition, you can optionally repersonalize the ticket free of charge, for example, if you have changed your name. Then you confirm everything, check your details again and you're done. You are now in possession of tickets for the year 2022.

Your 2021 tickets will be displayed under "My tickets". Here you can now select the appropriate option for the return in the first step. You enter your IBAN, confirm the whole thing, check your details again and you're done. We will then arrange a refund to the account you specified.

If a ticket has already been exchanged for the 2022 festival, a return and refund is not possible.

You can post your ticket for sale on the Wacken Ticket Exchange. See also the point "Ticket exchange".

For friends and acquaintances, this ticket can be forwarded with the button "Ticket forwarding" and enter the e-mail address of the new ticket holder. See also the point "Ticket forwarding"

Our tickets are digital e-tickets, which will be made available as a download in good time before the start of the event.

All tickets to the Wacken Open Air 2022 are registered without exception via the Wacken Ticketcenter and will be released for download there in due course.

For the tickets to Wacken Open Air 2022 applies:

• There will be no hard tickets for the 2022 festival.
• Your tickets are not in your Metaltix customer account!
• Next to each ticket you will find the button --> DOWNLOAD
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• The download of the tickets is possible only shortly before the event. As soon as the download is available, we will send you an email.
• The W:O:A tickets 2022 must be shown together with a valid photo ID at the entrance to the festival. You can print it out or save it on your cell phone. Please note not to give your ticket to anyone else. The entrance is only possible once.

Our request for this:

Please check the spam folder at regular intervals and make sure that the email inbox is not overflowing!

You have an idea to make the Wacken Ticketcenter even better? Plwase let us know!

Nobody is perfect, not even the best software. If you find a bug, just take a screenshot, copy the URL and both with a short description to us. With your help we can solve the problems as soon as possible. Thanks for your support!

Thanks for your support!

No problem, the Metaltix support team is there to help you. The best thing to do is to send us an E-Mail, so we can solve your problem.

All buyers of tickets for W:O:A 2021 and/or Wacken Wednesday have received an email from us with an invitation link for the ticket center. With this you will create your Wacken.ID, assign a username and password. With these access data you can then log into the Wacken Ticketcenter. And in the future in many other services.

Please check your spam folder first!

Especially with free email addresses (GMX, Gmail, Web.de, etc.) our mails end up there from time to time. If you find the mail in the spam folder, we recommend you to follow the instructions and recommendations of your email provider to find our mails in the regular inbox in the future.

You have NOT received any mail from us or it was automatically deleted after a certain time (usual for spam folders)? No problem, please go to the registration and log in with the email address you used to buy your tickets at Metaltix or exchanged them to 2021.

Wacken.ID currently allows you to log into the Wacken Forum, Metalmerch and the Ticketcenter. In the future you will be able to use many different services from the Wacken cosmos. The Wacken.ID serves as a single sign on, with which you can access different services with only one log in.

With the Wacken.ID we make the login to our services and those of our partners (like Metalmerch) as easy and at the same time secure as possible. Currently the Wacken.ID works in the Wacken Ticketcenter, Metalmerch and the Forum, but we will link more services with it.

The 2-factor authentication is a security query to the Wacken.ID account with which you gain access to the Wacken Ticketcenter.

• This authentication was actively selected by the account holder via the profile/user account in the Wacken Ticketcenter
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• By downloading the authentication app and scanning the QR code, 2-factor authentication is enabled
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• It can only be deactivated again by the account holder via the user account
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• You need the device running the Authenticator app to sign in
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• The Authenticator displays a security code that must be entered when logging in to the ticket center
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If this device is no longer available, please write to.

With the Ticket Exchange, we have created a platform where fans can resell their tickets to other fans anonymously, securely and easily, and search for tickets on offer.

To ensure this, we provide the technical platform and act as an intermediary for payment. The buyer pays the original amount (plus a handling fee) to us, after receipt of payment we transfer the ticket to the new owner and transfer the purchase amount to the seller.

A guarantee for a resale is provided by us.

We do not guarantee a sale of the ticket via the ticket exchange. It is automatically matched a seller and buyer with each other.

Yes, a Wacken ID is mandatory to participate in the ticket exchange.

To obtain a Wacken ID, simply click on Registration at https://ticketcenter.wacken.com and follow the instructions.

The processing fee to be paid by buyers covers the expenses incurred by the ticket exchange.

Under "My Tickets" you will find your currently active tickets. After clicking on "Add ticket to ticket exchange" you will get to another page where you can specify your country as well as the bank account to which the original amount you paid will be transferred.

The buyer transfers the amount due to us. As soon as we record the receipt of payment, we will transfer the original amount to you and transfer the ticket to the new owner

So you don't have to send in or verify anything, because the tickets for W:O:A 2022 are exclusively digital.

Under "Transactions" you can always find the current information about your offer in your ticket center. For example, whether a ticket has been requested or paid out. In addition, we send you an email every time the status of a ticket changes.

No problem, as long as no buyer has been found, you can withdraw an offered ticket at any time. Once a match has been made, you can no longer withdraw the ticket.

If the purchase is canceled, you can withdraw the ticket again.

Once the buyer has paid the amount to us, we will transfer the amount to the account/credit card you specified as soon as possible.

On Ticket Market you can request tickets for Wacken Wednesday and W:O:A 2022. Dein Gesuch landet in unsere Datenbank, sobald wir ein passendes Ticket für dich gefunden haben, informieren wir dich per Mail.

Next you have to pay for the ticket within the given period, for this you have several payment options in the ticket center. As soon as we have received your payment, we will transfer the ticket to you, you can then find it in the ticket center under "Tickets".

Under "Processes" you will always find the current information about your requests in your ticket center. In addition, we will send you an email whenever the status changes.

Our tickets are digital e-tickets, which you can download from the ticket center in time for the start of the event.

There are basically two types of tickets for the W:O:A. 2022 The hard tickets at the original price of € 239.00 and the fast tickets for € 229.00.

Depending on what kind of ticket you are offered in the ticket exchange, you will of course only pay the appropriate original price of the ticket plus a handling fee of 20,00 €.

For the Wacken Wednesday, however, there is only one ticket type. Here, too, you pay only the original price of the ticket plus a handling fee of 15.00 €